Voice Messaging Products


*Opening the Lines.....*

Messaging

Verge Network Solutions, Inc. offers a complete array of Voice Messaging Solutions. Our primary Voice Messaging Solution is manufactured by Active Voice Corporation, and is known as the Repartee System.

The Repartee is installed on a Windows 2000 Server and integrates with the phone system and the data network to provide a Unified Messaging capability, as shown in the screen shots below. ViewMail, and ViewMail for Microsoft Messaging deliver your voice messages in to your standard message folder, which allows you to manage the message from your computer workstation. Add the features of ViewCall and ViewFax, and your have a complete Unified Messaging application where all messages, regardless of message type, can be handled from your personal computer.

See a Demonstration of Active Voice's Repartee System

ViewMail provides a client for your computer that allows management of your voice messages and voice mailbox setup and control from your PC. Click hear for a Product Data Sheet
	ViewMail Client Screen

ViewMail for Microsoft Outlook allows management of your voice messages inside of your Outlook Client, providing a single screen to manage all of your messages, voice mail, email, and fax. Click hear for a Product Data Sheet
	ViewMail for Microsoft Outlook Client Screen

ViewCall provides a client for your computer that allows management of your incoming calls from your PC. Callers are prompted and you receive a notification and "screen pop" at your computer allowing you to control what happens to the call. Click hear for a Product Data Sheet
	ViewCall Client Screen

ViewFax provides the ability to direct incoming faxes to your computer in the same manner as a voice message when using ViewMail, and allows you to manage, print, and forward the fax as you would manage any other message. Click hear for a Product Data Sheet
	ViewFax Client Screen

Repartee® for Windows® 2000 Key Benefits

Following is a description of the primary features and benefits of the Active Voice Repartee Windows 2000 System:

1. Speech Access to Mailbox - By speaking simple commands into any telephone, you can navigate your voice mailbox and change personal options with Repartee® UC’s powerful speech recognition technology. Instead of struggling for the DTMF buttons on your mobile phone or memorizing a set of codes to play or forward a message, users can use simple and intuitive speech commands to interact with the Repartee UC
system.

2. Text-to-Speech Reading of E-mails - With Repartee UC’s E-mail Integration package, you can have 24-hour, two-way access to your Microsoft® Exchange®, Lotus® Notes® or Novell® GroupWise® e-mail messages without a laptop or modem connection. You can handle e-mail over the telephone just like voice mail. You can listen to any e-mail message using text-to-speech conversion, and then record a reply, which is sent either as a voice mail message or an e-mail with a WAV file attachment. You can reply, redirect, save, and delete e-mails simply by using your touch-tone keypad on the telephone or through voice commands, making you more efficient and accessible when away from the office.

3. ViewMail®, ViewMail for Microsoft Messaging, ViewMail for Lotus Notes, and ViewMail for GroupWise - Optional ViewMail, ViewMail for Microsoft Messaging, ViewMail for Lotus Notes, and ViewMail for GroupWise unified messaging applications allow you to visually manage your messages from your desktop PC. Organize and sort messages on the desktop screen in any order and see details about them at a glance.

4. ViewCall® Plus Call Control - Optional ViewCall Plus call control application gives you total control over your incoming and outgoing telephone traffic by managing calls on a PC via a Windows® graphical user interface. Dial, answer, transfer, hold, screen, and even conference calls with the click of a mouse.

5. Mailbox Manager - New graphical user interface gives you the ability to configure and control personal mailbox settings via the desktop PC, in addition to the telephone user interface. With this new tool, you can modify greetings, security codes, notification, groups, conversation preferences, and much more.

6. ActiveFax® - Optional ActiveFax feature package offers voice processing and facsimile capabilities in one easy-to-use system, giving you a powerful combination of voice mail, automated attendant, and audiotext coupled with complete facsimile functions. ActiveFax provides simple, direct facsimile transmission from outside callers to your fax mailbox. Using fax-store-and forward capabilities, incoming faxes are sent directly to a your personal fax mailbox until you retrieve them. Using the telephone user interface, you can quickly and easily deliver the fax to any fax machine or save it for future transmission.

7. ViewFax® - Optional ViewFax feature package eliminates fax gridlock and streamlines the faxing process by allowing you to send and receive faxes from your desktop computer using ViewMail or ViewMail for Microsoft Messaging. By sending faxes directly to a desktop instead of a fax machine, ViewFax gives you complete control over all documents, ensuring that security and privacy are preserved. With ViewFax’s Print-to-Fax capabilities, you can send faxes anywhere without leaving your desk. You simply load the Print-to-Fax driver on your desktop. To fax a document, you then select the Print command from the application you’re working in and choose the Print-to-Fax driver.

8. Windows 2000 Server Operating System – The Repartee for Windows 2000 products leverage the power, reliability, and scalability of the Windows 2000 Server operating system. Windows 2000 Server provides many of the disk maintenance utilities you are already familiar with, eliminating the need to learn new software interfaces.

9. Intuitive Windows-based System Administration – By using the Windows-based system administration console, Repartee for Windows 2000 solutions can be administered from any Windows PC on your LAN. This new console is intuitively designed and is accessible via an IP connection.

10. Advanced Automated Attendant – Answer and route incoming calls automatically, allowing the receptionist to give better personal service to callers who need it most. Callers can reach a subscriber directly by dialing his/her extension number during the opening greeting.

11. Robust Telephone Integrations - Over 200 analog, serial, digital, and T-1 integrations ensure that the Repartee for Windows 2000 products work well with almost any telephone system. The Switch Selector utility makes integration easy for every installer by optimizing the Repartee product for your telephone system.

12. Intuitive and Intelligent Telephone User Interfaces – Multiple conversational interfaces give both first time and experienced users immediate access to the Repartee for Windows 2000 products via the telephone. By using the 1 for Yes, 2 for No™ option, you can access all functions by responding to simple yes-and-no questions. To quickly jump to specific options or features using the numbered keypad, use the powerful and flexible Menu Mode conversation.

13. Multilingual Prompt Sets - Choose from 17 international prompt sets, including United Kingdom English, Australian English, Spanish, German, and French, to meet the language needs of your employees and customers.

14. Unlimited Customization – By using the Repartee for Windows 2000 transaction boxes, an unlimited number of menus can be created to best suit the needs of your business. Route callers to different departments, submenus, interview boxes, or play detailed audiotext messages.

15. Customizable Voice Prompts – All prompts may be re-recorded on site, personalizing a your business’s first point of contact with the customer.

Click here for the complete General Description.

Please contact us for more information at (877) 782-8400 or Sales@VergeNetwork.com

[ Home ] [ Up ] [ Our Services ] [ User Guides ] [ Verge Update ] [ Employment ] [ News Letter ] [ Verge Video ] [ Privacy Policy ] [ Terms & Conditions ]

Verge Network Solutions | Phone User Guides | Voice Mail User Guides | Verge Network Solutions Service Request

Copyright © 2006 Verge Network Solutions, Inc.