Week One (1)

·  Contract Agreement

ü     All equipment is confirmed with the customer.

ü     Contracts are prepared and executed.

ü     The (50%) down payment is received.

ü     Lease approval (if applicable) is received.

ü     Letter of Agency is executed and processed.

Customer/Verge

·  Internal Procedures

ü     The sales team prepares an internal job description.

ü     An internal meeting is scheduled to introduce the installation to the operations personnel.

ü     A Project Manager is assigned.

ü     An Installing Technician is assigned.

ü     A Project Plan timeline is developed. 

Verge

Week Two (2)

·  Initial Customer Project Meeting

ü     A designated point of contact is established for both parties.

ü     Review proposed applications.

ü     Equipment is reviewed to confirm that it meets the proposed applications.

ü     Project Plan timeline is agreed upon.

ü     Floor plans are reviewed for cabling and equipment needs.

ü     Equipment room requirements are provided.

ü     User training schedules are discussed.

ü     Local and long distance carrier orders are discussed and scheduled.

ü     Program sheets are provided to the customer for preparation and initial data is gathered.

Customer/Verge

Week Three (3)

·  Cabling for Voice/Data/Paging

ü     The Project Manager and Senior Technician will coordinate Cable work.

ü     All station and riser cable will be tested and inspected by Verge personnel.

ü     Equipment room inspection is conducted to ensure electrical and environmental requirements are complete.

Verge

·  Additional Customer Project Meetings

ü     The Project Manager will provide continuous progress reports.

ü     All program forms for telephone feature assignments, voice mail, and other programming requirements undergo a detailed review.

ü     On site user training class schedules are confirmed.

ü     Any change orders regarding equipment additional equipment, major reprogramming or cable locations are agreed upon.  Additional cost items will require customer approval.

ü     There will be as many meetings as required to accomplish a smooth transition to the new system. 

Customer/Verge

Week Four (4)

·  Pre-installation Equipment Set-Up and Application Testing

ü     The equipment is received, inspected and assembled at Verge.

ü     A manufacturer certified programmer reviews all programming data with the installation team.

ü     All programming is completed and tested.

ü     The system is fully tested for a minimum of three (3) days to ensure proper functionality.

ü     The system is then delivered to the customer site. 

Verge

Week Five (5)

·  Documentation Preparation

ü     Customer specific “cheat sheets” are prepared for training.

ü     A system-programming book is compiled. 

Verge

Week Six (6)

·  Delivery of Equipment On-Site

ü     The equipment delivery is scheduled several days prior to installation.

ü     Testing of all services is completed for operation and quality control.

ü     The equipment room must be secured for delivery of the equipment.

ü     Site security is the responsibility of the customer. 

Verge

·  Customer Training

ü     Classes are segregated by “telephone type” for a more customized approach.

ü     Attendant Console Operators and backups are fully trained in order to answer calls as usual on the day of the cutover.

ü     User training aids (manuals, videos, etc.) are provided for supplemental purposes.

ü     All employees are required to attend a training class.  Verge commits to scheduling training classes to accommodate numerous shift situations or special needs.

·      Telephone Users – 45 minutes, 8 – 12 users per class

·      Voice Mail Users – 45 minutes, 8 – 12 users per class

·      System Administrators – 4 hours, conducted 30 days after cutover.  Limited access to system software may apply due to security reasons.

·      Training sessions will take place several days prior to installation. 

Customer/Verge

·  Installation Day

ü     Installations are scheduled so as to not interrupt day-to-day activity in your business.

ü     All telephones, voice mail, and other peripherals are connected and tested over “live” trunks. 

Verge

·  First Day Of Operation

ü     The system will be completely functional the first day of operation.

ü     Support staff will be on-site the first day of operation and will continue to be available during the first few days of “live” use.

ü     The installation technician will arrive before your business opens for system monitoring purposes and to make adjustments if needed.

ü     The Project Manager will meet with the customer for assessment of the installation.

Customer/Verge